Question 1

What types of storage media can you recover data from?

Accepted Answer

We recover data from hard drives (HDD), solid-state drives (SSD), USB flash drives, SD cards, RAID arrays, NAS devices, and server storage systems from all major manufacturers.

Question 2

How do I know if my data can be recovered?

Accepted Answer

We perform a free initial diagnosis to assess the extent of data loss and determine the feasibility of recovery. We will give you an honest evaluation before you commit to anything.

Question 3

How long does data recovery take?

Accepted Answer

Recovery time depends on the complexity of the damage and the size of the storage device. Simple cases can be completed in 24–48 hours; complex physical damage cases may take several days. We keep you updated throughout.

Question 4

What are your data recovery fees?

Accepted Answer

Fees depend on the type and severity of the failure. After our free diagnosis, we provide a fixed-price quotation with no hidden charges. You approve the cost before any recovery work begins.

Question 5

Do you guarantee data recovery?

Accepted Answer

No reputable data recovery company can guarantee 100% recovery — it depends on the physical state of the media. However, we use professional-grade tools and techniques to maximise the chances of a full recovery.

Question 6

What backup solutions do you offer?

Accepted Answer

We design and implement cloud backup, on-premises backup, and hybrid solutions that combine both approaches. The right choice depends on your recovery time objectives, budget, and data sensitivity.

Question 7

How often should backups run?

Accepted Answer

This depends on how frequently your data changes and how much data loss your business can tolerate. We typically recommend continuous or hourly incremental backups for critical systems, with full daily backups.

Question 8

How do you verify backups are working?

Accepted Answer

We implement automated verification jobs that test backup integrity and restore a sample of files regularly. You receive reports confirming successful backup jobs and any issues that need attention.

Question 9

Do you offer ongoing IT support contracts?

Accepted Answer

Yes. We offer monthly managed IT contracts covering monitoring, patch management, help desk support, and regular maintenance visits. Contact us to discuss a plan tailored to your business size.

Question 10

Can you help with network setup for a new office?

Accepted Answer

Yes. We handle structured cabling, network equipment procurement and configuration, wireless access point deployment, and firewall setup for new office builds and relocations.

Question 11

What technologies do you use for software development?

Accepted Answer

We are technology-agnostic and select the most appropriate stack for each project. Our team has delivered projects using Laravel, Next.js, Go, Flutter, and many other modern frameworks. See our case studies for examples.

Question 12

Do you work with clients outside Jordan?

Accepted Answer

Yes. While we are based in Amman, we have delivered projects for clients across the GCC and broader region. We communicate in English and Arabic.

Question 13

How do you handle project pricing?

Accepted Answer

We offer both fixed-price project engagements and time-and-materials arrangements depending on project scope and clarity. We provide detailed proposals before any work begins.

Data Recovery and IT Services FAQ

Data Recovery

Backup Solutions

IT Infrastructure

Software Development

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